Mehr Care is committed to providing person-centred disability support services that respect the rights, values, and dignity of all participants. We manage personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS Practice Standards.

1. Respect for Individuality and Rights We provide personalised care tailored to participants’ cultural values, beliefs, and goals. Our staff are trained in the NDIS Charter of Rights and promote independence, privacy, and informed choice. Support plans are regularly reviewed in collaboration with participants.

Key Systems:

• Person-Centred Supports Policy

• Cultural Awareness Training

• Participant Handbook (including Easy Read)

• Digital support planning tools

2. Privacy and Confidentiality We collect personal and sensitive information only with consent and store it securely. This includes contact details, health and support needs, and NDIS-related data. Our systems ensure confidentiality through locked filing, encrypted storage, and staff confidentiality agreements.

Key Systems:

• Privacy and Dignity Policy

• Participant Consent Forms

• Secure cloud and physical storage

• Staff privacy training

3. Safety and Zero Tolerance Mehr Care enforces a Zero Tolerance approach to abuse, neglect, and discrimination. All staff complete NDIS Worker Screening and are trained in incident management. Risk assessments help maintain a safe environment.

Key Systems:

• Violence and Abuse Policy

• Incident Management Protocols

• Risk Assessments

• Worker Screening Compliance

4. Service Quality and Risk Management We follow a Plan-Do-Check-Act quality cycle and conduct regular audits and reviews. Feedback from participants informs service improvements. Risk management includes WHS checks and safety plans.

Key Systems:

• Continuous Improvement Policy

• Risk Management Procedures

• Internal Audits

• Participant Feedback Mechanism

5. Access, Support Planning, and Transitions Participants are supported through clear service agreements, collaborative planning, and respectful transitions. All support is adapted to their evolving needs.

Key Systems:

• Service Agreement Policy

• Support Planning Procedures

• Transition and Exit Protocols

6. Secure Information Handling All participant information is securely managed. You may request access to or correction of your records by contacting us directly. Information is only shared with consent or as legally required.

Key Systems:

• Information Management Policy

• Consent Forms

• Secure IT and disposal systems

7. Complaints and Feedback We welcome feedback to improve our services. Complaints are handled respectfully, and participants may be supported by advocates.

Key Systems:

• Feedback and Complaints Policy

• Advocate Support Access

• Complaint Trends Monitoring

8. Staff and Emergency Readiness Our staff undergo regular training and performance reviews. Emergency plans and continuity systems ensure support delivery during disruptions.

Key Systems:

• HR and Emergency Management Policies

• Staff Training Programs

• Digital Booking and Backup Protocols

9. Additional Policies We also follow specific procedures covering medication, mealtime, waste, financial safety, environmental safety, and responsive service provision.

Key Policies:

• Medication and Mealtime Management

• Waste and Environment Safety

• Participant Money and Property Policy

10. Cancellations and Exit Short Notice Cancellations (under 2 business days) may incur full charges. Participants must provide 7 days’ notice to exit services. Frequent cancellations may prompt review and support.

Cancellation Terms:

• Up to $1,000 per cancelled support

• Charges only if conditions are met per NDIS pricing rules

• “No shows” also considered cancellations

To exit services, provide written notice at least 7 days in advance to avoid charges.

Contact Us 

For access requests, privacy concerns, or more information, please contact us through the contact form on our website. We are committed to responding promptly and respectfully to all enquiries.